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Orders & Support
View FaqWe’re here to ensure your shopping experience is smooth and enjoyable. If you have any questions or need assistance with an order, our support team is ready to help. Call or email any time.
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Shipping & Returns
View FaqWe want you to love your purchase! Our shipping process is quick and reliable, with options that fit your needs. If for any reason you’re not completely satisfied, please contact us!
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Product Info
View FaqExplore the unique features of each product in our collection. From high-quality ingredients to thoughtful formulation, we provide detailed information to help you make the best choice for your health.
Support FAQs
Orders & Support
How can I place an order?
Placing an order is quick and easy. Simply browse our online store, select the products you desire, and add them to your cart. Proceed to the checkout process, where you'll provide your shipping and payment details. Once your order is confirmed, we'll take care of the rest. If you cannot find a product that you are looking for, feel free to call us directly at 505-859-3477.
What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment platforms. Rest assured that your payment information is protected and encrypted for a secure transaction.
How long will it take to receive my order?
We strive to process and ship orders as quickly as possible. After your order is placed, please allow 1-2 business days for processing. Shipping times may vary depending on your location and the shipping method selected at checkout. You can find more information about estimated delivery times on our website or contact our support team for specific inquiries.
Can I track my order?
Yes, absolutely! Once your order is shipped, we'll provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package and stay updated on its estimated delivery date. If you have any issues with tracking your order, feel free to reach out to our support team for assistance.
What if I have questions or need assistance with my order?
We're here to help! If you have any questions or need support regarding your order, our dedicated customer support team is available to assist you. You can reach out to us through our contact form, email, or phone. We strive to provide prompt and helpful responses to ensure your shopping experience with us is seamless.
Support FAQs
Shipping & Returns
Do you offer international shipping?
Yes, we offer international shipping to many countries. However, please note that international shipping times and costs may differ from domestic shipping. Make sure to review the shipping options available for your country during the checkout process.
How long does shipping take?
Shipping times can vary depending on your location and the shipping method chosen. Typically, domestic orders within the United States are delivered within 3-5 business days. International shipping times may range from 7-14 business days, depending on the destination. Please note that these are estimated times and delays may occur due to unforeseen circumstances or customs procedures.
What is your return policy?
We want you to be completely satisfied with your purchase. While we typically do not accept returns, if for any reason you are not happy with your order, we are happy to exchange it for another product of your choice of equal value.
How do I initiate an exchange?
Initiating an exchange is easy. Simply contact our customer support team with your order details and reason for exchange. Our team will guide you through the process and provide you with further instructions.
What if my order arrives damaged or there is an issue with the product?
We apologize for any inconvenience caused by a damaged or defective product. If you receive a damaged item or there is an issue with the product, please contact our customer support team immediately. We will gladly assist you in resolving the issue and arranging a replacement or refund as necessary.
Support FAQs
Product Info
Are your products vegan?
Yes, our products, with the exception of our honeys and oxymels are 100% vegan.
Are your products organic?
While our products are not certified organic, we source all of our ingredients organically, and locally where we can. All herbs are either organic, or no spray.
Are your products cruelty-free?
Yes, we are proud to be a cruelty-free brand. We do not conduct any animal testing. We believe in the ethical treatment of animals and ensure that our products are developed without any harm to our furry friends.
What are the main ingredients used in your products?
We use a wide range of natural and organic ingredients in our products. Each product has a unique formulation designed to provide specific benefits. Common ingredients you'll find in our products include organic, raw apple cider vinegar, organic cane alcohol, organic olive oil, organic apricot kernel oil, and local honey.
Does your bath & beauty have parabens?
No, all of our bath & beauty products contain natural preservatives and are free of parabens.
Do you offer products for specific skin concerns?
Yes, we offer a variety of products tailored to address specific skin concerns such as dryness, acne, aging, and sensitivity. Our range includes moisturizers, serums, cleansers, masks, and more, each formulated to target and improve specific skin issues. Explore our product descriptions or reach out to our customer support team for personalized recommendations.